Estimados clientes,

La espera ha terminado: nuestros tan esperados nuevos servidores de almacenamiento, que hemos estado esperando durante más de un mes, finalmente han sido entregados.

Los problemas con las cargas erróneas pronto serán cosa del pasado.

Aunque esperábamos que los ajustes realizados en nuestra política de almacenamiento este año contribuyeran a estabilizar la situación, lamentablemente no se produjo el efecto esperado.

Por esta razón, hemos tomado medidas adicionales para abordar los problemas que hemos experimentado.

Además, varios de nuestros servidores más antiguos han mostrado signos significativos de desgaste en los últimos años. En los últimos 30 días, esto ha causado las siguientes limitaciones:

• Cargas incompletas de archivos para algunos usuarios.
• Velocidades de descarga reducidas o limitadas debido al hardware obsoleto.

Si experimenta problemas similares en las próximas semanas, no dude en ponerse en contacto directamente con nuestro equipo de soporte. Nos encargaremos de su solicitud lo antes posible.

Gracias por su paciencia y confianza.

En los últimos meses, hemos experimentado un uso abusivo de nuestros servidores de almacenamiento por parte de proveedores externos. Estos utilizaron nuestra infraestructura como una solución de "Cold Storage", es decir, para almacenamiento pasivo de archivos a largo plazo. Esta práctica ha causado una carga innecesaria en nuestros sistemas, afectando negativamente a nuestros usuarios activos que utilizan el servicio para monetizar de forma activa. Como resultado, hemos observado un aumento de archivos subidos incompletamente ("archivos rotos") que no aportan valor alguno.

Para poder seguir ofreciendo un espacio de almacenamiento fiable a nuestros socios activos, es necesario gestionar mejor los recursos disponibles. Los cargamentos masivos de archivos sin actividades asociadas en el programa de afiliados han conducido a una sobrecarga de nuestra infraestructura.

A partir de ahora, la opción de espacio de almacenamiento ilimitado quedará eliminada:

• Los usuarios registrados tendrán ahora 5 TB de espacio de almacenamiento con el mismo tiempo de vencimiento de archivos que antes.
• Los clientes Premium dispondrán de 100 TB de espacio de almacenamiento, también con la misma fecha de vencimiento de archivos.
• Los usuarios activos del programa de afiliados seguirán disfrutando de almacenamiento ilimitado sin eliminación de archivos.

La clasificación como "usuario activo del programa de afiliados" será determinada por nuestro sistema. Nos reservamos el derecho de ajustar esta definición según sea necesario.

Si se ve afectado por este cambio o tiene preguntas, no dude en ponerse en contacto con nosotros a través de nuestros canales de soporte.

Gracias por su comprensión y apoyo.

Estimados usuarios del programa de afiliados de DDownload,

Debido a los desarrollos económicos actuales, debemos informar que la remuneración Pay-Per-Download (PPD) se reducirá significativamente a partir del 31 de marzo de 2023. Las tablas de remuneración se ajustarán a los estándares del mercado de nuestros competidores.

También no se puede descartar que el modelo PPD sea suspendido por completo en el futuro, ya que ya no lo consideramos un modelo de remuneración sostenible en los tiempos actuales.

En los últimos meses, hemos observado que este modelo de negocio ya no es económicamente viable. Los costos de los servidores se han duplicado en los últimos seis meses, y también han surgido problemas con los métodos de pago de nuestros clientes. Para asegurar la supervivencia a largo plazo de nuestra plataforma, esta decisión era inevitable.

Por favor, tengan la seguridad de que nunca fue nuestra intención desatender los intereses de nuestros socios afiliados. Siempre hemos intentado comunicar todas las novedades de forma abierta y transparente.

Entendemos que este cambio no sea comprendido por todos y que pueda llevar a la decisión de terminar nuestra colaboración. Por supuesto, respetamos esa decisión.

La publicidad para compensar el modelo PPD no estará presente en nuestra plataforma. Dado el uso generalizado de bloqueadores de anuncios, no vemos valor en seguir este camino.

Esta decisión no fue fácil para nosotros. DDownload ha sido más que un proyecto a lo largo de los años para nuestro equipo. Especialmente cuando se trabaja en algo en lo que se invierte más corazón que racionalidad.

Recomendamos a nuestros socios afiliados que cambien al modelo de Pay-Per-Sale lo antes posible. Pronto ofreceremos más optimizaciones al respecto.

Gracias por su lealtad durante todos estos años y por la colaboración exitosa dentro del modelo Pay-Per-Download.

Estimados usuarios del programa de afiliados,

El 5 de septiembre de 2022, ocurrió un error de visualización en el sistema que afectó a los pagos a monederos de Bitcoin. Aproximadamente el 70% de los pagos fueron erróneamente enviados a monederos desactualizados y ya no activos, muchos de los cuales datan de 2019 y no están disponibles para muchos usuarios.

Como prueba, estaremos encantados de enviarle el número de transacción correspondiente si lo solicita.

Queremos enfatizar que solo los monederos de Bitcoin fueron afectados por este incidente; otros métodos de pago no se vieron perjudicados.

Para evitar futuros errores de este tipo, comenzaremos a verificar y conciliar regularmente los monederos registrados.

El problema ya ha sido solucionado.

Dado que este error nos ha causado costos, el pago de los montos erróneamente marcados como "Pagados" se realizará de forma escalonada. Pedimos a todos los usuarios afectados que creen un ticket de soporte. De esta manera, podremos actualizar el estado de su pago a "En proceso" y, después de realizar el pago, a "Completado".

Gracias por su lealtad y comprensión. Continuamos trabajando en mejoras.

En la noche del 25 de mayo de 2022 realizaremos trabajos de mantenimiento importantes en nuestros servidores. Durante este período, pueden ocurrir limitaciones en las descargas, subidas y el modelo de remuneración.

Esta medida es necesaria para implementar cambios y tareas de mantenimiento relevantes que garantizarán la estabilidad y seguridad a largo plazo de nuestros servicios.

Inicio: 02:00 AM
Fin: aproximadamente 03:00 AM
Fecha: 25.05.2022
Razón: Cambios relevantes del sistema y tareas de mantenimiento.

Gracias por su comprensión y apoyo. Si tiene preguntas o inquietudes, nuestro equipo de soporte estará encantado de ayudarle.

Debido a trabajos de mantenimiento necesarios en nuestros servidores, puede haber limitaciones temporales en las descargas, subidas y el modelo de remuneración el 24 de mayo de 2022.

Le pedimos disculpas por cualquier inconveniente causado por esta medida, que busca asegurar la estabilidad y confiabilidad de nuestro servicio.

Inicio: 02:00 AM
Fin: aproximadamente 03:00 AM
Fecha: 24.05.2022

Gracias por su cooperación. Si tiene preguntas, no dude en ponerse en contacto con nuestro equipo de soporte.

As part of our ongoing efforts to improve service quality, we would like to inform you of an upcoming emergency maintenance scheduled for November 4, 2021.

During this maintenance, a high storage utilization issue on the backup routing engine of one of our core routers in the AMS-01 datacenter in the Netherlands will be addressed.

Date: November 4, 2021
Time: 01:00 AM to 06:00 AM (UTC+01:00)

Once maintenance is completed, our network will be closely monitored to ensure that all systems run as expected, stable and reliably.

Thank you for your understanding.

Dear Users,

Due to the heavy abuse of our free Pay-Per-Download program, we are unfortunately forced to switch to a pure Premium Pay-Per-Download model starting Friday, February 19, 2021.

This means that only downloads from Premium users will be remunerated. Free downloads will no longer be counted. This change is necessary due to the significant increase in bot traffic, which some affiliate users have been using to generate income. In order to offset the associated costs, this action is unavoidable.

Additionally, the Pay-Per-Sale remuneration model will be adjusted in the coming week. From now on, sales through VPN will be correctly recorded and not counted as fraudulent attempts. This will increase the chances of earning higher and fairer income through the Pay-Per-Sale model.

Thank you for your understanding and support.

Due to the currently high transaction fees in the Bitcoin network, the previous minimum withdrawal of 10 EUR has been raised to 50 EUR. This measure is temporary and has been necessary as around 90% of our payouts are processed through Bitcoin partners.

We are working with larger payment networks to process payouts efficiently and reliably. Transaction fees of 3 to 5 EUR per transaction apply, in addition to the Bitcoin network fees, which we have often covered ourselves until now.

Due to the significantly increased overall costs, we are forced to make this adjustment to avoid disproportionate burdens.

We thank you for your understanding and will inform you as soon as it is possible to return to the previous payout threshold.

Dear Users,

The ongoing COVID-19 situation has also posed significant challenges for us this year. In March and April, we experienced massive disruptions in our network – and now again in December 2020, due to new lockdown measures in several countries.

To maintain the stability of our cluster, the maximum download speed per file has been deliberately limited for now. The goal is to ensure the most even and reliable availability for all users.

Some servers are still operating at their maximum capacity, as an exceptionally high number of simultaneous accesses are occurring.

We ask for your understanding and hope to continue counting you among our satisfied customers.

If you wish to request a refund due to the current limitations, please feel free to create a support ticket through our system.

Dear Users,

On Monday, September 28, 2020, scheduled maintenance will be performed on our NL2 network in the morning hours (local time Amsterdam, UTC+2).

During this time, there may be restricted availability of the website or temporary outages.

Once the maintenance is complete, the website will be fully available again as usual.

Thank you for your understanding.

On September 15, 2020, urgent and short-term maintenance is scheduled on the GLNL/2 network. During this time, temporary service disruptions may occur.

The affected services are primarily in the UCDN network in the server range www500 to www550. There may be reduced download speeds or brief performance degradation.

We will strive to complete the work as quickly and smoothly as possible, and thank you for your understanding during this time.

Dear DDownload Users,

After extensive economic considerations, two months of testing, and internal discussions within the entire Unlimited Network Limited team, we have decided to switch our pricing structure from US dollars to Euros.

The change is based on numerous feedbacks and inquiries regarding payment options, withdrawals, and for economic and infrastructural reasons.

A part of our infrastructure – currently about 40% – is historically more connected with Asian networks. Therefore, there are occasional connection quality issues in Europe, especially in Germany. Our service has been operating for over four years and was originally designed and expanded in the Asian region. Until the first quarter of last year, around 70% of our users came from Asia. Accordingly, the focus of our investments was initially in this region.

However, with the significant increase in users from Europe at the end of 2019, the picture changed significantly. The European user base grew by almost 70%, necessitating extensive infrastructure upgrades.

Although we have been continuously investing since then, the infrastructure of DDownload is still not fully aligned with European requirements. To implement this expansion sustainably, switching to the Euro currency was a necessary step. Due to the small exchange rate differences between the Euro and the US Dollar, the price change is only moderate.

This decision allows us to expand our infrastructure strategically and provide you with reliable and high-performance service in the long term.

Your withdrawals will still be processed in cryptocurrencies. With the currency change, you will also benefit from a slight increase in your earnings. The current withdrawal amounts already include a small uplift due to the conversion.

If you encounter technical issues such as server outages or fluctuations in download speeds, we recommend first visiting our support center at support.ddownload.com before creating a ticket. There, we usually communicate all current technical disruptions.

We thank you for your support and look forward to continuing our successful cooperation.

During calendar weeks 27 and 28, urgent maintenance will take place on the GLNL Network. During this period, there may be occasional limitations in speed.

Users from Germany are particularly requested to avoid usage during peak times and to be understanding of possible limitations. In case of significant problems, please contact us through the known contact channels.

The maintenance work is necessary to improve the general performance for uploads and downloads in the long term. We have received increasing reports of upload issues related to this network.

Please note that our GLNL network does not have direct contracts with Deutsche Telekom or other network providers in Germany. Therefore, temporary restrictions may occur in Germany. Users from other countries are not affected.

Thank you for your patience and understanding.

On Thursday, **18th June 2020**, important maintenance will take place on our storage server in the data center in Amsterdam (Netherlands).

As part of this work, the hardware will be partially replaced and expanded to improve the performance and stability of our services.

During the maintenance, there may be short-term disruptions. We expect interruptions of no more than about one hour. Should there be any specific outages, we will inform you immediately.

Some services may be temporarily unavailable for a period of about 1 to 2 hours during the afternoon.

Thank you for your understanding during these planned optimization measures.

As indicated on our external support page, it is currently not possible to create or answer support tickets. This is due to the state of emergency declared in Lithuania as part of the COVID-19 pandemic.

Working from home is currently not feasible for our support team, as all employees in this area were temporarily working as guest workers in Lithuania. Due to current regulations, they had to return to their home countries within a week.

Since our support infrastructure is fully tied to the location, we are unable to offer external support in the usual form at the moment.

In urgent cases, it is still possible to contact us via the contact form in the Impressum.

We sincerely thank you for your understanding during this exceptional situation.

Currently, there are connection issues with the servers www102 and www112 within our network.

Our technical team is already working hard on a solution to restore full accessibility as soon as possible.

We thank you for your understanding and patience.

Currently, there are technical problems with our new network. As only about 50% of the new hardware has been delivered, the full implementation is delayed. The remaining components are expected to arrive in several weeks.

Temporarily, the old network has been reactivated. This may cause connection issues, especially for users in Germany. However, this measure is only temporary until the new hardware is fully available.

We plan to put the new network with expanded hardware into operation this week and will keep you updated on all progress.

In the past few days, we have received a very high number of support requests. It has been found that over 80% of these requests were not necessarily required. To ensure the processing of all incoming tickets, our support system is temporarily in maintenance mode.

We sincerely thank you for your loyalty and understanding and apologize for any inconvenience caused.

To meet the needs of our users, we have decided to change the service provider. In the coming weeks, we will begin setting up the first new servers. The goal is to noticeably improve download speeds and offer even more stable performance.

Why are slow download speeds occurring?

This problem does not affect all users, but only about a quarter of our premium users. The cause is the lack of connection to certain carrier networks in some countries or regions. A typical example is Deutsche Telekom, whose peering network incurs significantly higher costs – up to eight times more than other providers.

Our current provider has decided not to use these expensive connections for economic reasons, which leads to performance issues in certain cases.

We are pleased to announce that a new provider has already been found, who will resolve this issue in the future. The transition will be gradual.

We thank you for your understanding and apologize for any inconvenience during the transition.

Currently, there are connection interruptions and technical limitations with server cdn59. This leads to delayed downloads or downloads being performed at reduced speed (between 20 and 50 kilobytes per second).

Our team is working hard on a solution to restore full functionality as soon as possible.

We apologize for the inconvenience and thank you for your understanding.

To optimize our new server infrastructure, we kindly ask for your help with bandwidth tests. Please share in the comments what download speeds you are reaching, from which location you are testing, and what internet connection (bandwidth) you are using.

First insights from the tests:

Most measured download speeds are satisfactory. However, it was found that on weekdays over a period of 1–3 hours and on weekends, there were noticeably lower performance levels from our internet provider.

The situation is being closely monitored. If no improvement is seen, we will check if switching to an alternative provider is necessary.

Thank you for your cooperation and feedback!

Maintenance work on our databases is scheduled for this week. To avoid data loss, the website will be temporarily put into maintenance mode for a few hours in calendar week 51.

We thank you for your understanding and patience during these planned measures.

Additionally, in calendar week 51, an expansion of the available network bandwidth per rack is planned. The goal is to further optimize download speed, especially during peak times – and this time without any downtime.

Thank you for your continued support and fast connections!

In recent weeks, we have received numerous inquiries about additional payment methods. We are pleased to announce that these suggestions have been taken into account and incorporated into further development.

Credit card payments have already been introduced as a direct payment method this week. Soon, Paysafecard and PayPal will also be available as direct payment options.

The exact fees are not yet finalized. However, it can already be assured that external resellers for Paysafecard and PayPal will no longer be required in the future. Official distribution partners will of course continue to exist.

Further progress will be continuously communicated. Thank you for your patience and trust.

Some users have already noticed: Certain premium servers are currently reaching their maximum capacity. To continue ensuring smooth downloads, the server infrastructure will be expanded accordingly.

The following improvements are planned:

• New promo banners will be available soon.
• A completely redesigned DDL is coming soon.
• Additional servers will be provided.
• The Pay-Per-Sale program will be further expanded.
• Additional payment options will be added.

Support is always available by email. You can usually expect a reply within 24 hours, but no later than 48 hours.

We will keep you updated on the current status of the developments.